SHIPPING METHODS & RATES
Our orders are shipped and delivered on business days (Monday through Friday, excluding major holidays. Our standard shipping carrier is UPS. We kindly ask that you anticipate 7 business days for standard shipping. Please select the shipping option that best suits your delivery needs during “Checkout.”
We worldwide and provide tracking information to our clients.
Our express shipping is UPS and does not deliver on Sundays nor do they deliver to Post Office boxes.
|Shipping Charges Order Total||Standard||3 Days||Overnight|
|€300.00 – €500.00||€45.00||€63.00||€100.00|
|€500.01 – €700.00||€0.00||€57.00||€80.00|
|€500.01 – €8000.00||€0.00||€45.00||€63.00|
We process orders Monday through Friday in the order in which they are received. Orders placed after 12:00PM EST (Noon) M-Th and 11am EST Friday will not be processed until the next business day.
If you want to check the status of your order, please use the tracking number included in your shipping confirmation email. If you have questions about your order, please email us at Customer Service and we would be happy to assist you.
CHANGE SUBMITTED ORDERS
If you need to change an order you have already placed, please email us at Customer Service and select the subject “My Order” and topic “Can I Change My Order?”. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your needs.
REPORT ORDER PROBLEM
If your order is missing a product, contains a damaged item, or other concern, please contact our Customer Representative or email us at Customer Service. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible.
RETURNS & EXCHANGES
All cost for returns are at the customer’s expense. This will be reimbursed if products are found to be faulty and returned within the time specified. We ask you to check all deliveries for signs of damage before you sign for them. If you can see that they are damaged, do not sign for them and contact us immediately. We will arrange for your order to be re-dispatched. If you discover that goods are faulty after you have signed for them, please notify us by email or telephone within 14 days of receiving them. You must quote your Order Number and product descriptions and state your reason for return. Please then return goods in their original packaging.
GOOFBALLS SINCE 1851 GUARANTEE
At Goofballs’ we stand behind our service, our products and our customers. That is why we have a 100% satisfaction guarantee behind every purchase. If, for any reason, you should you ever buy anything from us that is not pleasing to you, we guarantee a full 100% money-back guarantee.